![]() It’s also a place where people are posting about services they can provide. There’s a forum where people are very, very active in posting. You can book work-from-home space in the buildings where we have co-working, you can pay your rent through it and get rewarded for that. ![]() that are approved by the building, coming into your apartment, setting up service routines, like pet care, getting recycling set up in your apartment, getting your TV mounted, and then just like everyday utilities that it’s a remote control for. That’s things like listings, the digital lease signing process–which doesn’t exist in, in most buildings–the ability to add your insurance, to have a moving experience that’s completely digital and choose from movers. So today we’re the only resident-facing operating system that is in buildings and is covering everything end to end. And we built that platform out into a much more sophisticated operating system. ![]() So in 2019, we made an acquisition of a company called Bixby, which is a property management software company that had everything: amenity bookings, maintenance requests. Like most people still pay their rent with paper. So when we started partnering with owners and operators offering Alfred as an amenity, we started to go deeper and deeper into: What is the technology that can actually manage these properties? And how can we get people who are operating in these buildings to be focused on the resident and instead of focused on manual jobs that automation and tech can really handle. And the is on par with a cable company, negative 11. And the industry standard for churn in a rental community is close to 50% per year. They did not have a consumer-first mentality and the overarching experience in these buildings is not a good one. And as we spent a lot more time in buildings, it became very obvious that they were not being managed with technology. ![]() From there, how the business scaled is really having density and that naturally meant working in buildings. And we definitely created a category of in-home services. And I wanted to be able to ask for anything I needed when I needed it, how I would need it, from a trustworthy brand. Sapone: We approached this industry-residential and rental real estate-by coming at it as the resident ourselves, and we were building Alfred believing that help should be a utility, as simple as turning on electricity or water. Can you talk a little bit about the evolution of the business? Observer: When you launched, you were mostly focused on providing service for tenants. And I kind of went with it when we launched originally, but then our corporate name is Alfred. We kind of got the hello because our URL was. You’ll inspire the organization, leading by example and prototyping outstanding design solutions.Sapone: Yeah, it is. You’ll establish a shared vision, creating compelling stories and setting a world-class creative direction. You’ll be the design owner and strategic partner with the product and engineering teams on our key initiatives. We’re looking for an experienced product designer to join our Members team. Product Designers at Hello Alfred drive our creative vision and strategy developing simple, innovative, and beautifully designed products for our customers. We are looking for extremely inspired and talented people to join our team at a moment of extreme growth. Partnering with the largest real estate developers in the world, Hello Alfred’s footprint has grown rapidly in the last three years and currently operates in more than 20 markets across the United States, offering an ever-expanding roster of services and experiences to provide help and enhance the lives of residents. As a startup at the intersection of four multi-billion dollar industries - real estate, technology, service and commerce - Hello Alfred is a new kind of company: trusted to serve consumers past their front door. We’re on a mission to build intuitive, personal help and anticipatory technology into one of the most important spaces in our lives: our home.
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